Brisbane Airport named best in Australia

Brisbane Aiport

Brisbane Airport (BNE) has won two top awards after travellers voted it as The Best Airport (Australia/Pacific) and The Best Airport Staff Service (Australia/Pacific) at the 2017 Skytrax World Airport Awards in Amsterdam.

This is the second year in a row that BNE has been named Best Airport (Australia/Pacific).  The airport also took out World’s Best Airport Staff (Australia/Pacific) in the 2015 Skytrax World Airport Awards.

Mr Edward Plaisted, CEO of Skytrax said: “We congratulate Brisbane Airport for their double success in winning these two very important customer satisfaction awards.

“It underlines how much Brisbane Airport continues to improve standards of customer service to be recognised not only as the Best Airport in Australia and Pacific region, but to also secure the award for the Best Airport Staff in Australia/Pacific region.”

Julieanne Alroe, Brisbane Airport Corporation (BAC) CEO and Managing Director, said, “We are honoured to have retained our title as the ‘best of the best’ in our region for the second year.

“The award for Best Airport Staff of course is a tribute to the front line staff, from airline and ground handling staff, to volunteers, cleaners, security, customs, immigration, retail, and maintenance staff, and everyone in between, who strive to provide the best possible services and facilities to travellers from across the nation and the world.

“Their passion and commitment to customer service is outstanding and BAC is very pleased to have strong partnerships with our local operators so we can work together to continually improve the passenger experience at Brisbane Airport.

“Most importantly, we’re incredibly proud that it is the passengers themselves who travel through Brisbane Airport that have bestowed this honour on us. There was no greater accolade than being voted the best by global travellers in the world’s most prestigious industry awards,” Ms Alroe said.

The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. 

The 2017 Awards are based on 13.82 million airport survey questionnaires that were completed by 105 different nationalities of air travellers across 550 airports.